Wyze Cam v2 Wifi Signal Strength: not supported

Power & Lighting
1

“wyze cam v2 wifi signal strength: not supported”

After the latest upgrade, I also have this problem on 2 of 3 of my cameras while the 3rd one indicates the %.

I was led to check on this as the cameras have not been authenticating and even going offline from time to time after the last firmware update.

I have already rebooted and power cycled the 2 cameras but no resolution. Can someone shed some light on this problem?

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where are you seeing this message pop up at?

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Within the Camera Settings > Device Info

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In order for the community, and Wyze, to assist you better, please always provide all of the following.

  • Phone/tablet type and OS version on phone/tablet
  • Wyze app version (instructions here)
  • Firmware version installed on Wyze device ( Device settings (gear icon top-right) → Device Info → Installed firmware version)

This is needed because “latest” and “up to date” are subjective to when a post is added to the forum. (It is also important to distinguish whether an issue is actually with a beta version, as opposed to a public release.)

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Noted with thanks!

  • iPhone XR / iOS v13.3.1
  • Wyze App v2.8.20
  • Firmware v 4.9.5.98
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I thought I had seen that before in my cams, so I just did a quick check and sure enough:

image
image1462×878 141 KB

I’ve had it a couple of times in other cams- this is the first one I checked. No problems with the operation of the cam though.
IOS 13.3.1
App V2.8.20.
Ipad/Iphone 7+

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Anyone find out how to resolve this issue?

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This popped up relating to this thread but I haven’t seen any response or resolution mentioned yet.

I’ll reach out to the Forum @moderators to see if there is any update.

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I just updated my topic.

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Thanks for the heads up, it’s good to know I’m not the only one out there experiencing this. Very helpful to share, greatly appreciate this.

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Alright, we’re looking into this and think that there is a bug. Could you please send in a log through Account > Help & Feedback > Send a Log ?

When about to send the email, please add schen@wyze.com as a recipient. We want to get this sorted out! :slight_smile:

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Awesome, thanks! I’ve just emailed the logs for both of my cameras with this problem. Hope you guys fix the bug soon, thanks again!

Wyze Tickets 481145 & 481146

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I just sent a log file to cover the Android version of this problem. Also added schen as a recipient.

Wyze Ticket 481158

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Thank you both for the help! :smiley:

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New v2 firmware (4.9.5.111) pushed out 2 days ago resolves this issue (Android and iOS). I contacted support and updated/closed my ticket. :+1:

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I performed the firmware update on all of my devices and can confirm that the problem has now been resolved! Many thanks!!!

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Fantastic! Thanks for the confirmations! :smiley:

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Thank you for the awesome support! :slightly_smiling_face:

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My pleasure. :slight_smile:

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Can you see the signal strength on Wyze cam version 2 like you can with Outdoor camera? Advance setting does not have it? Thanks

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