This was one of the responses I got yesterday, sounds like its useless to manage until the next app update? So I guess I’ll just hang tight to see if the next app update fixes it.
Thank you for hanging in there and I hope all is well. This is Sonny from the Services Team and I see that you’re getting an error message for your monitoring system in the app. My sincerest apologies that you are experiencing these issues and I truly appreciate your efforts and patience in trying to resolve this. Let me take over and assist you with this.
Since you have sent us log # already, this will greatly help our engineering team to resolve the issue as they work to better improve our products and the Wyze app. This will be fixed on the next app version, so stay tuned for that. To get updates related to this, you can sign up for our newsletter at Wyze.com or follow us on social media (Facebook, Twitter, etc).
My team here in support does not review your log or follow the progress. We’re working on developing a process so that we can track these logs on our end, but it’s still very much in progress. We hope to have the ability to receive more details from your log submissions sometime in the future.
** This request will be closed because we don’t have anything further we can do at this point.*
** This request will not be re-opened later.*
** Please keep an eye out for firmware and app updates. If the problem persists, please continue to submit logs with the new app and firmware versions.*