I have been testing this hub volume reduction phenomenon since @grielli brought it to my attention and I too have noticed that my chimes, and the hub announcements, and alarms/siren on the hub have all dropped in volume significantly despite all being set to high volume still.
In fact, High used to be so loud for the siren that I could barely hear myself think, and my daughter and others said it was way too loud (as were the entry/exit delay beeping), which I thought was a good thing, sirens should be too loud. Now it is so quiet that the entire house has slept through the siren the last 2 times I accidentally set it off…which would’ve been impossible a few months ago when set on high. It is a very obvious difference. It’s like everything has been limited to low volume now, maybe medium at best. I also can’t hear announcements from my home office anymore like I used to be able to, and I can’t hear the chimes in some locations I used to hear them.
I can’t confirm for sure when the change took place, but I am confident that the volume dropped. I am hoping it is just a bug or mistake that was implemented in the latest firmware and hope it will be fixed in a new update as soon as Wyze realizes what happened.
It’s possible it’s intentional. Who knows, maybe they found the high volume was ruining some of the hub speakers or something, so they lowered the volume to prevent further damage and warranty replacements on others going forward. I do not know. Personally, I think if some people thought High was too loud, those people should just set it to a lower volume, not take away the high setting. But I am hoping it was just bug/mistake that will be fixed.
Can we get some people to post what firmware you have on the hub and whether or not you are experiencing a volume decrease?
It would be good to gather some data on this issue (to see when it started, if it is one particular firmware or a couple of them, if it is just beta or the production firmware or what). If you submitted a log for the Hub related to this issue, maybe post that log number in here too.
- My hub firmware version is 18.104.22.168
- I am experiencing a significant volume loss on my hub from how it used to be despite everything set to High Volume still.
- Log 306479 submitted