Thanks for the update! Hopefully we will see things back to normal tomorrow
I know that the engineers are doing their very best! I joined the call about 8.5 hours ago and I know they were on it before I was. Weāll get this sorted out.
Would you own these for yourself?
Could you please specify what you mean by ātheseā? I would (and have) purchase Wyze products if that is your question.
Pretty much any device that Wyze has that goes down for long periods of time in what seems like a 6 week interval.
Itās gotten worse instead of betterā¦lol
Everything in my house thatās triggered by a wyze contact sensor or motion detector is turning on based upon an entire days worth of triggers.
Itās like living in a fun house thatās not really much fun.
I told the engineering team about this. āI am so sorry for you dealing with this mess. Please tell them that for me personally,ā was a reply from one of my coworkers.
Sorry about the trouble! On the bright side, that is something that will improve once we finish that backlog.
I actually use Wyze products in my home. My lighting is all Wyze Bulbs, I do some automation with Wyze Sense, I have a Wyze Cam pointed at my door, I have a Wyze Scale in my bathroom, and Iām wearing a Wyze Band. We all use our products. When thereās an outage, weāre right here with you. It probably helps that we know about the changes that have been happening. I am confident that things will improve and Iāve already seen evidence of improvement in the last month. While this is unpleasant, we had a bit of a break from this and this outage is for a different reason than the previous ones and Iāve been watching them work on long-term fixes for it.
Thanks for an honest reply since I put you on the spot.
No worries! Itās a fair question.
I have now removed the sensors from their original installation location. I have them on the tableā¦ still not working properly, last activity was 9 hours ago? Battery checked, removed from app & reinstalled earlier this morning. Still waiting to see if they come back, currently looking at hard wiring motion sensors to trigger lights & reed switches for contact sensorsā¦ why canāt they get it right?
Are the sensors flashing when they should be registering an Event?
Hey, you have a really tough job dealing Iām sure with mostly peopleās anger over stuff not working. Thanks for your hard work! I think we all recognize itās not your fault of course, but just general frustration. Thanks for the updates
Correctā¦ all of my sensors currently flash but donāt register/notify.
Yes, they still all flash but donāt update their status from āall clearā to āmotionā in the app and also donāt trigger any rules dependent on them
Flashing means it should just be the outage causing a delay. If they didnāt flash, Iād be recommending talking to customer support.
Looks like it may be coming back up. I just got a motion sensor notification from 5 minutes ago. Thatās the 1st sign of life since 0829 this morning.
They are responding (light blinking) app still not recognizing the status change. Still seeing things in the app that arenāt accurateā¦ plugs are āonā in the app & āoffā in reality. Side note my Christmas lights came on when scheduled, both indoor & outdoor set ups.
Great! Thank you all for the information. I let the engineering team know about these updates.