12/19/20 7:49 PM PT - Our metrics and community reports tell us that this outage has now been resolved. Thanks for your patience during this time and sorry for the trouble. If you still have difficulty with your Wyze devices, please contact our Wyze Customer Support.
12/19/20 7:22 PM PT - Our metrics are looking much better and messages are moving through the system properly. We’re going to keep watching for a while to make sure that everything is stable before we call this cleared. Thank you.
12/19/20 5:50 PM PT - The engineers are still hard at work on this one. We know that there’s been improvement for many people but not everyone and some folks are still experiencing delays. Thank you for your patience.
12/19/20 1:00 PM PT - We are continuing to work through the backlog and some customers are reporting normal function again. During this time, you may receive multiple notifications for the same Event or delayed notifications from Events that occurred during the outage. Thank you for your patience.
12/19/20 11:33 AM PT - We have identified and repaired the root cause but need to work through the backlog. We currently expect this to take a few hours but are looking into ways to improve that estimate.
12/19/20 11:00 AM PT - We do not have an update at this time but are continuing to work to resolve this issue. Thank you for your patience.
12/19/20 10:00 AM PT - We have identified an issue with our system not processing device online/offline status correctly and are looking into it. Schedule and Trigger Rules and notifications may be impacted at this time although the devices may otherwise function as expected through the Wyze app. We apologize for the inconvenience and will resolve this as soon as we can.