Check out this thread… Hopefully support will be able to help you get the backer reward.
@Rui Hope all is well. I let you know the Vacuum ran well yesterday. At then end of its cycle it returned to the charger and started charging. Got to 100%, lights on top were White (I believe). Well, just now 2:04pm Eastern Time, I herd the Vacuum state it was turning off do to low power. I went out to look and the lights were off, the Vacuum was off. I looked at where it was connected and the charging port was touching the Charging station where it should be. I simply rolled it away, then rolled it back to the charging station and it came on and started to charge again. I looked at the battery and it was at 8%. Not sure why it stopped charging or why it discharged like that. But wanted to let you know.
Log number is 191156
@Rui , Vacuum ran today did the first part of the house without issue, did most of the back end of the house, however it had issues in the MBR. Here is the scenario:
It vacuumed in this order: hallway, OFC GR, GR, OFC, BR, then got the the MBR. Here is where the problem started:
2 things to note first:
- I submitted a log - log number isL: 195870
- I made no changes at all to my home network, setup or anything when it ran last weekend. The only difference was that I installed the latest FW. the FW version is 1.6.126
- first it did not do the entire MBR, it got confused and sporadically did a portion of the room. Picture 1 shows what it outlined in the room.
- then it thought it was done and got confused as to where the dock was and the battery ran out: Picture 2 was the rsult of that
- Additional issue with this is that the Vacuum Map display keeps going dark as shown in Image 3. I have to back out and go back in for it to come up. Sometimes it will come up flicker then shut the Vacuum display down and go back to the Main wyze app page.
Image 1 depicts how the Vacuum is confused to the layout of the room
Image 2 depicts shows where it died as it was confused how to get back to the dock. Also shows how the map was messed up and ghost rooms or walls appeared. Compare this image to image 1.
Image 3 shows the no network issue as the battery was at 0%, expected.
Image 4 shows the blacked out map.
@Rui , wanted to provide additional info. I kicked off a cleaning in the MBR only now. It did outline the entire room, so it may work. But while watching the map and how it is doing, it keeps blacking out and then did the following:
The map image flipped, but left the cleaning location alone. Notice how the flipped image also has the room I am cleaning shaded as well.
Then seconds later, the map flipped back and it looked ok…
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