This is all very confusing as to what the circumstances are. Is this topic related to Bulbs Go Offline After Power Failure?
I get the same behavior as generally described that after a power outage the bulbs don’t respond to the adjustments (brightness, color) via the App. Turning power on/off doesn’t fix the problem.
Question: what is this “pairing mode” that some people mention? I don’t have any such mode setting in the App (have the latest versions of firmware and App).
Question for @UserCustomerGwen: You say “we saw a spike of AWS IoT offline reports for Wyze devices (especially Wyze Bulbs). This appears as our app/cloud losing connection to the devices”. What does this have to do with adjusting the bulbs using the App on the local WiFi? Do all these App commands to the devices go through AWS? So, we have a single point of failure (or obstruction) for all Wyze devices and functionality?
Pairing mode is what you’re in after the bulb is reset by flipping the power on and off three times.
Yes, because the bulbs can be controlled from both inside and outside the local network, potentially be different users at the same time, all commands go through the servers.
@ultra1genius, it’s not related to the power failure issue. My suspicion with that one is that the power flickers a few times before actually going out and that it sets the bulbs into the pairing mode that would intentionally be used for setting up the bulbs again on a different network but in this case just causes connection issues (like trying to connect to a Wyze Cam after hitting the SETUP button).
Thanks for the solid updates throughout the incident. An email blast would be preferred, however, I know to check the forums from now on. I love your products and innovation. Keep up the good work!
At least I now know what happened that day. I thought I was going crazy when the bulb was on, but the Wyze app was showing it as off and there was no way through the app to actually turn it off.
