9:53 PM - We have heard multiple reports that manually powering off and on a Wyze Bulb will restore the connection. If you are still experiencing difficulty with your Wyze Bulbs, please try this as it may decrease your wait time.
7:18 PM - Starting in the early afternoon, we saw a spike of AWS IoT offline reports for Wyze devices (especially Wyze Bulbs). This appears as our app/cloud losing connection to the devices. For example, you can’t turn on or off the bulb through the app or your Shortcuts stop functioning. We suspect this is related to changes on the AWS side. A high priority ticket has been filed and we will closely monitor it.
Currently, we see the device IoT connection activities are dropping back to normal. However, the huge spike caused a processing backlog on Wyze server. We expect the backlog will complete processing within the next few hours before also going back to normal. We’re sorry for the trouble and we will update once we have new info.
6:54 PM - We are looking into a server problem that is impacting Wyze Bulb. We’re adding servers to help with balancing and investigating the cause. We apologize for the inconvenience and will provide more information as it becomes available.