Could someone look into my ticket?
Ticket #580871
It’s been a week since I filed a ticket but no replies so far.
Wyze Ticket 586208
Wyze Ticket 581499
Wyze Ticket 578966
Can you see what happened to my orders? One order (masks) never shipped that I can tell and the other, I was double charged (processed) for the KN95 masks.
Much appreciated.
I have replied to you back on May 6. I haven’t heard back from Wyze team yet. I followed up again before few days. Can you please check back for my order ( ORDER # 002262061).
@UserCustomerGwen I had 2 tickets (564349 + 564316) that were closed from like 2 weeks ago without ever getting a reply regarding undelivered shipments…so i submitted a 3rd ticket 2 days ago now and still haven’t heard back. Can somebody check on ticket # 588482 and advise on the status of my “shipped” orders that don’t appear to show tracking and were never delivered?
Thanks!
missing order please help customer service 002035236 and 002006688
PLEASE HELP YOU JUST SENT A QUESTIONAIRE AND I HAVE NO PRODUCT. I cannot find a way to contact you. I send emails and no one responds
To potentially assist anyone here that may have ordered the KN95 masks (and in my case a free bulb) but have not yet received their (full) order. I received this note on 5/7 that everyone may not have received or seen:
" We wanted to give you an update on your 10-count KN95 mask order. We appreciate your patience during this time and understand that delayed orders can be frustrating. We are tracking the pallets of masks and have confirmed that our warehouse will receive them soon. Your order will be shipping out the week of May 11th. Once it ships, you will receive a shipping confirmation email with tracking information.
If you had other Wyze products in your order, they have already shipped and you should have received a Fedex shipping confirmation email with tracking information. If you have any further concerns or questions, you can reach out to us at support.wyzecam.com.
We hope that you and your loved ones are doing well during this time and we’ll communicate any further updates to you.
- Your friends at Wyze"
So today I received a box with just a bulb. The associated order, which for me had originally been missing from “My Orders” list has since appeared and marked as “backordered”. I presume this all aligns with the note above and the KN95 masks will be on their way.
I would have felt more comfortable with an order status of “partially shipped” but I think Wyze is facing real challenges in both trying to offer these “partner” products to it’s customers and maintain the level of information integration in their ordering systems. Perhaps something that would have been more vetted out if they weren’t trying to do it in a “crisis”. But I’m going to keep the faith for the moment that they are doing their best and things just don’t appear as consistent as we would prefer but that the chaos is being managed.
I know that may not be everyone’s experience here with other order issues. But I hope sharing this info is at least helpful for some of my fellow Wyzers. 
Wyze Ticket #561230
Order: 001483386
need an update on my scale please 
I am feeling scammed by Wyze.
It took weeks to receive half of the ordered masks. The lack of customer service is troubling.
Thanks for sharing that letter. I did not receive it. Hoping these ship soon.
Good morning any way you can help with my order.
I order on April 30 order # 002228476 a pack of mask and pack of bulbs. Also I got 3 bulbs for free. On May 11 I only received the mask but never got the bulbs. Order status shows that’s its complete.
Thanks for looking into this. Have a great day!
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My two orders say they are closed 002035236 and 002006688 but I haven’t received any information other than Wyze charged me. The date closed was April 21. Any help would be appreciated.
I JUST RECEIVED A QUESTIONAIRE IF I LIKE THE PRODUCTS I HAVE NOT RECEIVED.
Please help @UserCustomerGwen
@UserCustomerGwen I would think it would be smart for Wyze to alter their shipping guideline to reduce the number of people questioning. Until I found this forum, I thought my order was going to ship yesterday. Now I wish I didn’t tell my wife a new scale was on the way…
From your website: Orders placed Monday through Friday by 2pm Pacific Time will typically be shipped out the same day. Orders placed over the weekend will typically be processed and shipped out the following Monday.
I was WELL before 2pm yesterday and my order still says processing. Based on all the people posting I am not going ask for an update, but I would have been extremely hesitant ordering if I knew it could be days, weeks or maybe months to get my order…
If it makes you feel any better, there were a lot of us that purchased the scale on 3/24 during the Early Access Period that didn’t even receive them. I’m convinced they oversold what they had available for their Early Access orders, because I was one of those people.
I actually cancelled my order and got it refunded on 4/23…the Scale showed up today. It finally showed up, almost 2 months after the EA order was placed and 3 weeks after the order was cancelled. It shipped the day after the Scale went live for public orders on the website.
I ordered both KN95 masks (20) and surgical masks on April 30 as soon as I received an email indicating they were in stock. I finally got the package and all that was in it were the surgical masks. If I look at my orders online they indicate all were shipped. I placed a ticket today. Ticket #594853. I really need these masks and it appears that they marked them as shipped and didn’t actually ship them.
I saw the post above that they were delayed… We those KN95 marked as shipped in the order?
Still waiting for my order of disposable face masks. Opened several tickets and still waiting. Please check order # 001999935.
Hello, Same here, I ordered two weeks ago and yesterday only got one of my items delivered. Wyze Ticket 594450. Thank u for your time and help.
[Wyze Ticket 573653] Re: Order didn’t arrive
Hi , it’s look like the product was shipped back to you… now how can I get my money back???..I did not received the product and the address in the order it’s correct (This was a second purchase that I did and the first one made it to the same address… . I appreciate your support to solve this issue
Best Regards
Fabian R
ticket (570479) Only received partial order. Cant get a resolution…waiting weeks now
Hi @daveciekot , welcome to the forums! Sorry to hear about your order. Have you tried to speak with a Wyze Wizard by phone? 
Call Wyze Support:
Wyze Customer Support 1 (844) 999-3226 Available Monday - Friday 5 am - 6 pm PT
Saturday 8 am - 4 pm PT
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