Take a look at the video, it’s compilation of 2 videos of the same moment. The first bit is a capture of livestream, the second is a capture of View playback.
Notice at the 00-01 second marck the video pauses for about 15+ seconds before the “connecting camera” message pops up and playback resumes but some 5 seconds after. Not shown in the attached the video quality goes to crap when a faster moving object enters frame. I believe this has been happening for some time now and the same thing occurs on the rear garden cam too. Bear in mind that the playback is coming via the SD card via the network.
On app version 2.34.0(15) (IOS 15.6.1) and FW 4.36.10.2424. Instinct says either network or SD card problem. Just putting it out there if anyone has any suggestions.
You might have to download this to view it - having terrible problems sizing, and codec etc.
I would lean toward a slow or weak network connection affecting the WiFi transfer stream from the cam to the phone.
The video on the SD card are all saved as individual 1 minute video files… for every single minute it records.
The app playback feature plays the 1 minute video file and then “stitches” in the next video file in chronological order when you keep playing it.
Working properly, there is no pause between videos. However, if the app is having trouble fetching the next file to stich in, you get the “buffering” pause effect like watching a movie on slow internet.
As a test, move the cam, and your phone, immediately next to the WiFi router. If the pause disappears, it was most likely a poor signal where the cam was located.
If it continues, swap out the SD card with a High Endurance SD Card and test again.
EDIT:
What video quality are you recording this in? I have found that SD quality compression is really poor video quality playback and results in the artifacts you speak of.
I dont think I can move router/cam/phone any closer they are all in my bedroom (cam outside bedroom window) Similar situation with my back garden cam (extender next to cam) Both cams showing 3 bars connectivity in
Recording in HD quality to 256Gig quality Sandisk extreme cards in both cams. Looking at changing out 128Gig cards again to test
I have bought 2 x new Sandisk 256G High Endurance cards and a new Network Extender and a new Wyze cam V3 to try and eliminate this problem, but I am being defeated at every turn
I have configured the cam to connect to the new Wifi extender, they are sitting within 6 feet of each other and similar distance to the router. The exact same problem occurs with every single test I do. 00-01 seconds marker the video on playback freezes solid. If I wait for it to sort itself, the playback becomes blocky and appears corrupted. If I hit the -30 secs button and wait a few seconds then hit the +30 secs button, the playback jumps over the the freeze and plays normally but missing the first 5-10 seconds of the minute count (I hope that makes sense)
So the SD cards are not the fault (replaced 128 and 256G previous cards. The cam is not the fault. The network is absolutely fine for watching live video. It is only this freaking playback that goes A over T when the minute mark is reached and presumably when each segment of 1 minute is written to the card???
Has anybody any suggestions? I am feeling a bit let down and am not a happy camper
Just realized you are running Beta Firmware on that cam, not Public Release FW.
I wouldn’t make any more drastic changes until you jump over to the Beta FW topic & App Release Topic and read the posts. There have been other video issues with that FW Beta and the iOS app that may be the exact same issue.
The video issues have been reported in these threads:
Did you find a solution to this? I have the EXACT same issue; it started on my Wyze Cam V2 (very suspicious of a fw update but I’m on a different version to you…and a subsequent update hasn’t resolved the issue), and has just popped up on my v3 too. Had contacted support who were empathetic up to a point, but no solution. Tryed reinstalling; reformatting Micro Disc, then swapping it out, resetting the cache, the camera etc. No luck.
I did notice that if you jump back 30 seconds at the point playback freezes, wait a second or two, then jump forward 30 seconds, you get past the ‘top of the minute’ mark.
@steve.lucas63 Unfortunately not, Everything you wrote about is still occuring for me. TBH going on the amount of time that has passed, I do not have a great deal of faith in it being fixed anytime soon.
Have you tried going back to a recording over 60 minutes old and checking again? In my case the problem does not occur on recordings older than 1 hour.
Hi Jeremy, Well I thought I was going mad because Wyze Support had never seen the issue before, and my initial attempts to find other cases failed. It’s somehow comforting to know that other have it as it suggests that it might not be an environmental issue with my set up. I had thought maybe my V2 had just crapped out after an update, but the fact that my V3 has started doing it three weeks later makes we think it’s the firmware updates, the App updates, or a combination of both.
I had noticed that on rare occasions the problem did NOT occur, and had failed to find any pattern to that. Your suggestion of the age of the recording was salient might have been the answer but alas no, I’m getting it with recordings of any age.
Prompted by the latest postings on this issue, I decided to test after applying the new update (2.37.12) and blow me down, but all three of my V3’s are playing back recordings from the SD cards flawlessly with sound, even those under an hour old.
Being a bit of a sceptic, I will be keeping an eye on this.
I had this problem since the firmware update. I just noticed the problem is gone in yesterdays 2.37.2.1 release. The problem was still there in 2.37.1.1
Looks like I spoke too soon. The problem reappeared today with one of the recordings, but a little bit different than previously (where it would be stuck indefinitely).
It gets to the :01 mark and then stops for a few seconds. I then see it trying to authenticate with the camera again. After the connecting, it resumes playback. No matter what I try, this is repeatable.
I then went back to one of yesterdays recordings where I knew it worked and it played back flawlessly each time.
Switching back to todays recording would always get stuck at the :01 mark as described above. Perhaps there’s still something iffy about the firmware.
Not ready to revert yet, because the latest behaviour (of resuming connection after 5 seconds) is better than what I had previously (being stuck indefinitely).
My offer (posted in the other thread) still stands if you want to re-open a ticket one day. I don’t think I have the time or energy to chase it up with support.
I have exactly this same issue. Been trying to figure out for weeks already with no luck. This is happening for both my v2 and v3. Gets stuck at 00 to 01 mark, but when I press the +30 secs to skip the 00-01 mark it skips without any issues. My gut tells me this is an app issue and I’m really hoping this gets attention.
The App could be involved but I can say with certainty that rolling back to an earlier firmware release fixes it.
Wyze in my experience to date are not acknowledging there IS a problem, so while that persists, I’m pessimistic there’ll be a fix in future firmware releases.
The reason I suspect it’s an app problem is because it’s the same for my v2 and v3. I doubt they have identical firmwares but I can be completely wrong.
I only regressed FW on the V2 back to 4.9.8.1002. One of the reasons I think the issue is mostly FW, is that initially I only had the problem on the V2; it took about a week for it to show up on the V3 I have (I suspect there was an update in that period).
I’ll hold off further updates on the v2 until I see new versions which are reported as solving the issue.
