Strange noise inside Cam Pan out of the box

support

#1

Received new shipment of a Cam Pan, nice packing and texture of the product. Before I set it up, I heard a strange loose metal object tossing around inside the shell as I turned over the camera. I can shake it and replicate the loose metal object noise inside. I wouldn’t plug in the camera unless I hear someone respond to my Support Inquiry. It has been a day, no response from customer service or support. Called the number and experienced a high volume of calls, I waited for 20 minutes, then I hung up.

Nice little camera so far just by the feel and look. I don’t want to return if I have a choice. Can someone help?


#2

Hello, thank you for the update.

Can you please reply with your ticket number and we will notify the support team.


#3

Ticket number 54059. I have even supplemented my youtube video URL showing how the noise sounds like. No one has watched my video.


#4

Thank you, we have forwarded your ticket number to the support team!


#5

Thank you! Can you also prioritize my ticket with the support team? I don’t want to miss the 30-day return window if I end up having to return it. I think there is a defect in the unit and I won’t power this on fearing that there could be a short caused by loose item inside. Thank you!


#6

Thank you, we have passed your concerns to the support team :slight_smile:


#7

Don’t worry about that. I’ve got you covered. :slight_smile:


#8

It looks like you got through today! I’ll let the team keep working on it. :slight_smile: