Received new shipment of a Cam Pan, nice packing and texture of the product. Before I set it up, I heard a strange loose metal object tossing around inside the shell as I turned over the camera. I can shake it and replicate the loose metal object noise inside. I wouldn’t plug in the camera unless I hear someone respond to my Support Inquiry. It has been a day, no response from customer service or support. Called the number and experienced a high volume of calls, I waited for 20 minutes, then I hung up.
Nice little camera so far just by the feel and look. I don’t want to return if I have a choice. Can someone help?
Thank you! Can you also prioritize my ticket with the support team? I don’t want to miss the 30-day return window if I end up having to return it. I think there is a defect in the unit and I won’t power this on fearing that there could be a short caused by loose item inside. Thank you!
Hi, I know this is almost a year ago, but I just noticed the same problem with my Cam Pan. I’ve had it for a few weeks without hearing that same noise (loose metal object), but now I hear something rattling around. The camera seems to still be functioning fine, but I want to check and see if this is a known issue or if it could cause problems if unaddressed. Thank you!
Keep in mind that this forum is primarily a user to user community. If you don’t get a helpful reply here, I suggest you file a support request including the log files for more help. You might want to go ahead and submit your ticket now as there is somewhat of a backlog. If you end up getting the issue resolved before support contacts you, then you can always let them know that it’s already resolved.
