Service Advisory: Login and Downstream Services Down - 4/5/22

Wyze News
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21

I got no Events showing in Event tab.
Is this one of the Downstream server problem?

22

Just checked mine, all is right. Events are populating and viewing.

23

My events are working correctly in all respects at 10:00 PDT Wednesday morning.

24

Oddly enough cutting power to the camera did not fix the issue. Once I went into the camera settings and actually restarted them I was able to connect with my echo Show again.

26

Now, I has code 90
no connection.
so I reset camera
now I cannot add back because Wifi timeout in 2 seconds after QR code scanned.

Any other suggestions?

v2… no mir3 warranty

27

thanks, you have v2?

28

Have you tried rebooting your router and modem?

29

router reboot… yes.
qos off

30

Here is a step-by-step process to try out for anyone who may have trouble logging in (not connecting to the server):

  1. Reset your router.

  2. Turn your phone off and back on again.

  3. Update the iOS on your phone to the most current version available.

  4. Update the Wyze app on your phone through your App Store.

  5. Log into the Wyze app on your phone (it should work now).

  6. Connect to a camera and you should get a prompt to update software/firmware. Do that.

  7. Connect to the same camera and it should now be working with the updated software (you can check under Device Info).

  8. Repeat steps 6 and 7 for each camera separately.

By the way, the Wyze customer service leaves a lot to be desired. The live chat doesn’t work (it keeps sending you back to the same page). Submit a request doesn’t work (again, it keeps sending you back to the same page). I also called 206-339-9646 and waited for 35 minutes and no-one answered. Horrible. How do you guys expect existing customers to recommend you to others if your customer service is atrocious?

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