4/5/22 8:05 PM PT - Our traffic is still in expected ranges and the backlogged commands should be complete. We’ll keep an eye on things the rest of the evening but otherwise bid you a good night.
4/5/22 7:22 PM PT - Our traffic is returning to expected levels. We have backlogged commands (such as notifications) that we need to work through and this can cause some unexpected behavior. Examples of this are delayed notifications coming in at the same time or devices catching up to previous commands from during the outage sent from integrated services (such as Alexa turning bulbs on and off repeatedly). Thank you for your patience.
4/5/22 7:11 PM PT - We are hearing from a few customers that their login is restored but our traffic still isn’t reflecting normal patterns. Our engineers are continuing to look into this and we’ll keep you posted as we progress.
4/5/22 6:43 PMPT - Login for users is impacted by an outage and downstream services such as Google Assistant and Alexa integrations are also affected. We are working on scaling resources and are investigating the cause. Our engineers have requested that we not send push notifications and emails using our usual messaging service because that could increase the load on the stressed systems. We apologize for the inconvenience.
4/5/22 7:11 PM PT - We are hearing from a few customers that their login is restored but our traffic still isn’t reflecting normal patterns. Our engineers are continuing to look into this and we’ll keep you posted as we progress.
Thanks for the update - My Alexa commands weren’t triggering and had a screen that said wyze link had expired. It has now just reconnected and working.
4/5/22 7:22 PM PT - Our traffic is returning to expected levels. We have backlogged commands (such as notifications) that we need to work through and this can cause some unexpected behavior. Examples of this are delayed notifications coming in at the same time or devices catching up to previous commands from during the outage sent from integrated services (such as Alexa turning bulbs on and off repeatedly). Thank you for your patience.
4/5/22 8:05 PM PT - Our traffic is still in expected ranges and the backlogged commands should be complete. We’ll keep an eye on things the rest of the evening but otherwise bid you a good night.
Yep, mine was disconnected again today too. I reconnected and everything was still there, including all my routines and where the devices were assigned to which rooms and such. Thankfully nothing was lost at all, just had to reconnect.
WyzeGwendolyn… are you still on the Amazon servers? If you are, find a way to get off them, there will only be more outages as hackers see Amazon as a huge challenge to attack. JMHO.
