Im still down 1852 pacific
Actually, I would like to be able to go more than 14 days without the Wyze system “going down” and not locking me out of the house or the lights not coming on … .
The complaining on these Forums, here, should be a wake up for Wayze to expend more resources towards PREVENTION, of these problems and outages.
As important as Wyze wants their systems to be in their customers’ lives, such as controling lighting, door locks, the thermostat, cameras, … Wyze should have redundant systems to mitigate these failures experienced by their customers.
I, like many customers, do not need frequent reminders that Wyze’s systems fail this frequently and thus
negatively impact my livability in my own home.
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I’ve let the team know that we have a few people here who still aren’t able to log in and I’ve asked them to check on the metrics to be safe. Thanks, @stickman and @eppddriver!
Peace of mind that’s smart, straightforward, and affordable.
That’s home security the Wyze way.
Great way to kick off this service, hope the waitlist isn’t too long
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Maybe we should stick to only buying Wyze face masks LoL!!
My apologies, I’ve heard their socks will stay on your feet also!!
We’re listening and we’re working on making improvements for our infrastructure. Some will take time but we’re also working on short-term improvements.
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I’m able to connect with the app; however, I have quite a few clips that have not uploaded yet. I’m hoping that this will get sorted in the near future.
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The “complaining” about bad infrastructure has been an epidemic hereabouts for a good while. And Wyze answers by taking weeks to push simple fixes (Groups being broken lasted WEEKS) & by launching new products (which will also need numerous immediate fixes ) as fast as they can. If this is about satisfying investor’s ROI expectations, it should be tempered by realizing if this path continues they’ll get (even more of a) reputation as a company that sells crap, and that’s not going to make for good future earnings, I assure you.
If I have to deal with much more of this, I won’t be here complaining, I’ll just send this hardware through a woodchipper & move on.
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We understand. Some of these fixes will take time to implement but we hope we’ll have the opportunity to earn back your trust later.
We try to keep hotfixes (releases separate from our planned release schedule) limited because of the difficulty they present for customers and for our resource allocation. New products may have a hotfix because there’s an issue that didn’t come up in testing and would be a major experience breaker for a lot of people. Other than that (or major bugs that pop up with already existing products), we try to keep to our regular release schedule since that has a cadence of about once a month. I know that’s not as quick as preferred when it’s a particularly frustrating bug for someone and apologize.
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My cameras are up again on my iOS devices, but I noticed the door sensors and motion sensors are not working now? How do I get them back online?
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Just wait a bit for your sensors. We’re still making our way through the backlogged events. Sorry for the delay!
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Thanks Gwendolyn for always keeping us informed on status updates even durning the weekend. Your a rock star!
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Aww… Thanks so much for the encouragement! I really appreciate it. 
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I was able to reset password and get logged back in and my camera was fine until about 10 minutes ago when it went off and now I can’t get it back on.
Looking at “groups” breaking; That wasn’t a bug, so much as a critical feature that just… Stopped. And rather than address it, y’all just let tickets pile up as users let each other know, here, things that admin should have got right out front & addressed-like when a fix was coming for a critical feature, & heck, that it was IMPORTANT & more importantly, as being addressed asap. When these bulbs are setup so when, say, an elderly/infirm person can voice control them, & that older person simply cannot remember the name of individual bulbs, suddenly the whole “group” feature crapping out becomes a whole new can of worms. Because that kind of thing simply cannot be troubleshot via phone. So as you see, this gear need to be stable & TRUSTWORTHY, or it needs to be labeled “TOYS”. There’s no middle ground. This company takes on real responsibility selling home security tech, framed as “you can trust us”. If that’s not going to be the case, they might want to rebrand to more of a “Sharper Image Meets Alibaba Tech Bargains” look.
If I had a “smart” lock that had left me in the cold due to an error like tonight’s backend blowup, it’d be a cold day in hell before I ever bought anything else from that company.
Thanks for listening, I know I’m not painting a very rosy view.
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Unplug/re-plug the dock-gizmo from the back of the camera, should do it. 
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Thanks crimez, I’m back up now… whaddya know- that advice actually worked for once. 
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Hi Gwendolyn,
Thanks, but I also noticed that the camera that I has the bridge installed in it keeps shutting off as well? Is this just another part of the problem that Wyze is working on?
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