When my vacuum (BB-8) finishes charging and self docks itself, it sometimes begins charging for a few minutes and then stops and then dies soon after from a low battery. Sometimes it seems to charge for a while and have a decent charge, but then will be dead. For example today it should’ve ran for me, it has been sitting on the charger for about two or three days after self docking, came home and didn’t run because it was dead. It seems really sporadic, sometimes it’s self docks and makes it to 100%, sometimes at docks itself and I have to go physically pick it up and set it on the charger again. Almost every time though it drives itself back to the dock and has a good connection but when I go in the app it is not charging and I have to manually tell it to charge. The area around the dock is completely clear, robot has enough room to maneuver to the prongs, it always seems to have a good contact to the prongs.
This is getting super frustrating, just reached out to support today, is anyone else having charging issues with their vacuum? Also why was I only able to email when it was within support hours (5pm ET).