new firmware v 4.36.0.248 didnt help either.
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I summitted RMA awhile ago but no reply from support yet. Anyone get their RMA request yet?
Today makes 11 business days and 16 calendar days since I requested a return shipping label, nothing yet. I was told to call back if I don’t have it by this Wednesday (two days from now).
Called in this morning went through several steps with the support person (test recording from live stream - works, test recording from playback doesn’t work) sent in info, got ticket 1043792.
/edit - this was after the latest version (beta 4.36.0.252) didn’t work.
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Thanks, I’m calling support during my lunch break to ask where the heck my return shipping label is that I requested 19 days ago!
You all are going to enjoy this update. So after 3 prior calls pertaining to exchanging my defective v3, I called yet again today (as requested to do so back on 2/6/2021 when I spoke with Aaron). Because I like spending hours of my time over a defective $20.00 camera - I had to add just a bit of sarcasm for you all.
Today (19 calendar days since my initial call requesting a replacement v3 cam with Elijah) I spoke with Ryan. In so many words, after gently pressing him a bit, Ryan stated that the internal procedure has changed when it comes to v3 cams with this particular problem.
WYZE no longer requires me to return my defective camera as they have determined that there was indeed a “bad batch” of v3’s that have this problem. He voluntarily shared with me that there have been batches of v2 cameras that have had this same issue in the past. “Sometimes the cameras won’t talk to the SD card properly.”
In other words, there is no longer a need for an RMA label and Ryan said that WYZE will simply send me a brand new replacement v3 cam. I had to send him a picture of the bottom of the defective cam (so they have the MAC address and whatnot) and WHAMO my replacement will be here within 2-5 business days “since it is under a pound”. Ryan was very kind and apologized that it took so long to get to this point. I explained that it isn’t his fault and certainly is not the end of the world.
Case for this call: 1044250
Replacement order: 007970869
Once I know that my replacement camera doesn’t have the same problem, I’ll come back and mark this post as the solution.
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Well that’s something. I guess I shouldn’t be holding out for a firmware fix then.
All three of mine do this.
I suppose I need to open a ticket…
Thanks for doing the heavy lifting.
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Ok will they still reply to my open ticket to let me know? Or do I have to call them?
Thanks for your update.
Y
Yeah, no problem. Honestly, I’m still a bit in the dark on this one. Others within this thread said that their v3 cam had this issue while using the Android app, but when they switched to the Apple app everything worked properly. Also, not one Apple app user has reported this issue in this thread. That makes me question if this really is a bad batch of hardware. However, WYZE knows their products better than anyone.
Part of me thinks that they got tired of hearing from me and have some internal issues with creating return shipping labels and simply told me what I wanted to hear and sent me a replacement cam.
I’ve spent countless hours of my time working through this troubleshooting and replacement process. WYZE invested a few hours of their time as well. Maybe they said enough is enough, lets just send this dude a replacement cam and be done with it? OR maybe there really is a bad batch of hardware that only rears its ugly head when connected to the Android app…that just seems odd though.
If you want to know for sure, pick up the phone and call them with your case number in hand.
WYZE Support:
(206) 339-9646 Available Monday - Friday 5 am - 6 pm PT and Saturday 8 am - 4 pm PT
I have 6 v3s that have suffered from this issue as well, as I posted elsewhere. I decided to try recording one more time before contacting Wyze with the new information shared by @Known1, Wouldn’t you know it, all 6 now work! 
The only thing that has changed (afaik) is my v3s were updated with the recent .252 fw update. The Android app version is 2.17.31. May be something others could/should try before contacting Wyze.
I’m glad all six of your v3’s are working properly!
Are you a beta tester by chance?
There is no version .252 firmware that has been officially released for the v3.
https://wyzelabs.zendesk.com/hc/en-us/articles/360024852172-Release-Notes-Firmware
Yes, I’m a beta tester. I apologize, I wasn’t thinking and incorrectly assumed this version was available to everyone. The fw update announcement can be found here:
my firmware is .248 and says up to date. my app is 2.17.7, when i check the google store, there is not a newer version available to me. hmm
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Sweet…I’ll hold on to my defective camera and update it when the new firmware (and maybe app too) comes out. I’ll let you all know if it fixes my problem as well. Maybe I’ll end up with a free properly functioning v3 for all of my time?
There isn’t anything in the changelog that would suggest Wyze attempted to “fix” the issue; the only semi-relevant change was “Improved the recognition rate for microSD cards.” Perhaps they fixed the recording issue by accident. 
Edit: This is a beta release of the fw and app. You probably did not see my post right above yours; it looks like it was posted at almost the same time as yours.
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Sometimes it’s better to be lucky than good…I’ll take it! 
thanks for the update.
I joined the beta and got both versions mentioned above. Issue resolved.
Unsure if it was the app or fw. Should’ve checked one at a time. Either way, happy to see it could be resolved without a hardware swap.
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Recording playback is working for me on all of my day one pre-order cameras now.
I am also a beta user, and have the wyzebeta android app (2.17.31), but my cameras are still on FW 4.36.0.248.
It’s hard to imagine this is a hardware issue since the cameras are already successfully recording to the SD card.