My cameras became “off line” (not connect to internet). How do I get it back “online” & active again?

I’m new to the system, please help.

@Pat2 Thank you for joining the Wyze community and WELCOME! Did you have the cameras working before they went offline?

We will need to know a few things in order to troubleshoot your current setup.

  1. What brand is your router
  2. What version of the Wyze app installed
  3. What device/phone and OS are you using

A few things you can try to reconnect to your network.

  1. Unplug the camera and plug it back in to the outlet and wait until the flashing yellow/blue light turns solid blue.
  2. If it doesn’t connect after step one above, turn off router for 20 secs, turn it back on and wait for it to connect to the internet.
  3. Close the Wyze app, then reopen and go to camera wait for it to connect to network.
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I just started using it for a few days & it works fine.
Turn the router off & on again, it solves the problem but the contacts & motions still don’t work.

Okay, one step forward now try this.

Wyze Sense Troubleshooting

  1. Turn off the cam with the bridge installed
  2. Remove the bridge and then turn cam back on wait until it connects
  3. Plug the bridge back in and let it connect
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It works now.
Thank you so much.

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You’re welcome. :slightly_smiling_face: That’s great news…glad to hear!