Device license issue

[bukzin]

I have 2 unassigned Cam Plus licenses and what attempting assign them to my V3 I get the following error code…. “The device license in the service is insufficient”

What does this mean and how can it be addressed?

[Omgitstony]

How and where did you purchase the licenses? Wyze.com? Google play? Somewhere else?

[bukzin]

I purchased them thru the Wyze app on my Android 12 phone.

[Omgitstony]

Sounds like this is an issue for Wyze Support. In digging for information I found this thread which appears to be your same issue, and with a resolution.

Was charged for annual plan, but cannot put cam back on that license

My cam was down for a few weeks and when I put it back up I had to start all over with installing it. I somehow (or inadvertently) ended up signing it up for the 14 day trial, but the app wouldn’t allow me to move the cam back to that license. There is a red circle with a “1” in it in the corner of the box (Annual Plan (Web) - 1 Licenses, Renews December 5, 2021, Free License - Select Device")". I tried to move a different cam to it and got the same msg: “This device license in the service is in…

Wyze Support contact info:

Contact Us

[AnnWithAPlan]

Yes, same exact issue. It turned out to be something they had to fix at their end. They gave me a refund and then I went back to their site and used that to pay for it again and then reassigned the cam to it.