Well, search turned up a couple of other complaints about similar issues, but I didn’t see that there were any answers. Since 1 or 2 firmware updates ago, or maybe it was 1 or 2 app updates (I can’t be sure) - there’s a BIG delay between opening the iOS app’s LIVE view on my Cam Outdoor and seeing what’s actually “live” outside.
It may be only a few seconds delay but if I hear something outside and switch to the app, I expect to see a live view. First, I see a snapshot of whatever I last looked at, in the app. The I click the live view and see what appears to be live, but the timestamp shows it to be an old view. THEN, finally, a few seconds later, I see the actual live view. Unfortunately, lots can happen in that time. I used to be able to see live view almost instantly - can we roll back to however that was done, please?
I’ll be honest, this is always a tough diagnosis. Is it a hardware issue? Is it a network issue? Is it a server issue? Is it some combination of all three?
When you say “old view” is it minutes, hours old or a few seconds old? Have you changed your network setup at all or added any high bandwidth-using devices? Is it a consistent problem, every time you go into the app you have a XX-delay before you get the “live” view?
Well, the hardware (with the exception of maybe 2 firmware updates) and network setup is the same as when I had NO delay.
The “old view” can be hours old, in the “preview” on the home screen, and then opening live view very briefly can show that hours-old view, then switch to a different old view and then, approximately 5 seconds later, I get “actual live” view. And yes, EVERY time, there is at least a 5 second delay before I get the “actual” live view - unless, maybe, I’ve JUST been in the live view and flipped briefly away.
And I know that this is usually ignored in troubleshooting - but it didn’t used to do this!
I don’t work for Wyze so I can’t fix anything but one idea that comes to mind is doing as clean an app re-install as possible.
I don’t know how to do this on iOS but I’d (1) logout in the Wyze app, (2) clear any storage/cache on your device for the Wyze app and (3) uninstall/delete the Wyze app (4) do a little a prayer and then (5) re-download, install and log-in.
I don’t think this will fix it but it is one of the few things within your control that you can do without depending on anyone else.
I’ve had the same 4 WCO since October 2020, using iOS and it has always taken them at least 2-3 seconds to load live view no matter where I am, sitting next to the router or 100 miles away. The V3 cams take about 2 seconds.
Seeing the same delay here. The Live View used to come up a few seconds after clicking on the play button. Now it will take 30+ seconds, sometimes over a minute. Once displayed, all works as before. But the significant delay is new in the past few weeks.
This is using a browser on a Windows PC. Same behavior with both Chrome and Edge
