Wyze Help takes a week to reply, Then I get


We’re sorry! We definitely don’t mean to be. I’ll talk to the team about this and we’ll work on hiring more people and improving our processes. @jkchapco12, do you have a ticket you want me to draw attention to?

@Yorlik, mixonepa gave me your support ticket number. I’m not in direct contact with the people who would be checking out your logs so I’ll send a request for response to the dev team. With the office closed due to the weather, I’m not sure how quickly you will receive a response but I’m on it! :slight_smile:

@Mel, could you please give me your ticket number?


Thanks Gwen. I lost contact via cell data months ago, and bounced in and out of tech support, always ending in send us logs, I would, and then they would say sorry, closing case. Over and over. It seems to have got thru this timme! You did good as usual! Thanks!


My pleasure! Sorry for all of the trouble before this. If you need any more help, you know how to find me! :slight_smile:


153975 is my ticket #

Thank you,


You’re welcome, Melissa! I see that you’re already in contact with our tech agents. If you need anything else, you know how to find me. :slight_smile:


Since my Delayed notification problems started in September, I keep getting told that it will be fixed in the next update, But update after update it isn’t fixed, I tried everything I know To resolve it , Maybe it’s on my end I don’t know , I seem to have a lot less problems than other people do Except for this one thing . Because of this I have 3 brand new cameras in the box I’m not gonna bother with till this is fixed

This is my reply I sent on February 3rd , No reply back yet

I have 7 cameras currently hooked up , 2 of them are rarely turned on so 4 of them Consistently Have Delayed Notifications .

Battery Saver mode is turned off .

Sometimes I will get 3, 5, 10 Notifications All at once Without touching the phone , If I push the Wake up button on my phone I will always get any notifications That Have been sent, one or more…

All my other notifications come through Quickly, I have 2 blink cams, Notifications come through within 30 seconds

.My device is connected to the same 2.4GHz WiFi signal as the Wyze Cam

I ran the Route This app again , the Key is , ________

My device Is Samsung Galaxy S 9 plus , Android version 8 Oreo , wyze app v2.1.17, v2 cams , Installed Firmware version

I also have 2 other Android devices , a tablet, Samsung tab E and a Samsung S 7 phone ,They have the same problem .

I hope this is all the information You need , If you need anymore information please let me know .


Delayed notifications