I’m not sure I’d say “tragically”, that’s an intense word to use. I’m definitely not sad and if you’re sad for me then that’s your choice to have an emotional reaction on a message board. You said that ALL the success is being drowned out by all the complaining (baiting).
My point was why come on a message board and rub your success of being able to purchase four of them in everyone else’s face? And then call me the toxic one.
Your comment was baiting whether it was intentional or unintentional. This was far from toxic and it’s easy to say that to someone when you have four cars running around your back yard.
Congrats that you were able to get one of these cars on four different family member accounts (not that you needed to be signed in anyway but whatever). I’m actually happy for you, just don’t rub it in all the “complainers” faces and we’ll be good.
Lastly, who buys one of these and out of excitement runs over to a message board to comment that you bought one? I wouldn’t have even thought of coming on a message board after purchasing one. That’s just me though.
However you view it, the handling of orders was catastrophically poor. In particular, once you succeeded in clicking ‘buy’ on the car, the process should’ve worked. I am sure everyone who got as far as payment, only to have the transaction fall apart due to server inadequacies, will feel deeply frustrated and annoyed. The handling of this preorder release was a showcase on how not to do it. Win or lose it leaves a very bad taste in the mouth.
This all has to be some terrible joke by Wyze. I tried to get one at every single hour to the second. I even made it past the payment section a few times (I tried Amazon Pay, PayPal, and CC throught the day) only for it to then say out of stock in less than 5 seconds most of the time. I even have emails from both PayPal and Amazon Pay that the payments are pending, but no orders show on Wyze’s site which others who claimed to have got one show a Wyze order in their accounts.
This is all infuriating and just makes Wyze look like a donkey and me feel like one for wasting my day trying to order one.
Games is what we played yesterday. Nothing Wyze can do at this point to repair the massive damage they have done to us loyal customers. What a shame and they are not ashamed or they would not have you posting about more April fools jokes here. Thanks but no thanks! I will be ambassador of the negative kind going forward
I agree, it was a very unfortunate April Fools day and your comment best summarizes the overall sentiment → “Games is what we played yesterday. Nothing Wyze can do at this point to repair the massive damage they have done to us loyal customers.”
From a technical perspective, Wyze could have done better in load prediction, balancing, session data handling, etc. I know it’s not that simple, IT guys and gals. But in any limited-supply contest situation, you can easily expect “outsiders” coming in to overload the system and snatch up products before their intended customers (your true loyal fans) could get it. What’s most frusrating for unassumed customers is that their shopping carts are emptied during the payment stage. Those scalpers are skilled and experienced. Wyze could have prevented a nightmare and made the game more fun for their loyal customers by installing a few filters and control logic.
This event left a bad aftertaste in many Wyze fans, but I hope that many stay and support this company. Wyze didn’t do this to us intentionally. It just went very wrong this one day. I’m sure Wyze will learn and become a better company from this.
And when you actually get the car in your cart, and PAY through amazon pay successfully with the over billing shipping of $17.85 and only then does it fail to process. and open a ticket with Wyze sending in a screen shot with proof ( Wyze Ticket 1139725) only to be told " If you were able to successfully place an order, you will receive a confirmation email with your order details within 30 minutes. If you do not receive one we sincerely apologize. Please try again if another batch becomes available."
That is acceptable business practice to Wyze? Really? I was able to successfully place an order…as were I am willing to bet 100s of others who made it to the final step only for it to bomb out. And while I do understand your view that it was due to so many people attempting to win the car, the issue was caused by bots looting your drawing.
I agree that this could have been handled better and, seeing how some got more than one, this too should have been stopped.
WE WYZE customers love the products and want them to keep coming.
Please, WYZE learn from this poor accounting for the Loyal among us.
