Good information to help troubleshoot this! My mom–who has the FW update issue with her Watch44–did not have an old user account nor an account with prior registered devices. However, she does have an iPhone, so perhaps it’s an iPhone issue.
Finally able to update my 47 this afternoon using my iPad. Yay!
Was this issue fixed?
This should have been fixed with the Android ‘Nearby devices’ issue, that was stopping the firmware from updating.
I think the problem is related to 47 vs 47c.
47 successfully updates to the latest firmware, 0.12.49.
47c is stuck on 0.12.28.
Is there an internal difference between 47 and 47c that requires separate firmware?
If not, can 47c users reset their watch, add watch as 47 and load 0.12.49 with no issues?
I will have to check on that, I know when this issue came up originally we did have both watches failing fw upgrade.
I just wanted to chime in on this. Since day one. I have had issues updating the firmware on my Outdoor V2s. I am a network tech, I run a custom AI Mesh network. I am knowledgeable in regards setup. So first off this is NOT a network issue on my side. That and all my cameras work flawlessly.
But as always, Whenever there is a firmware update, they always FAIL. I can literally put the V2 next to the hub and it still fails. I find that if I do so at 3am, then 9 times out of 10 it will update.
I don’t think this is an android issue, or a version issue. To me this is a Wyze issue on their side with their servers. Another example of this is the Wyze chat. I can type a complete sentence and watch it for 30 seconds delayed type out. This unreliable firmware update issue has to be addressed. I spend far too much time trying to update my cameras, when it should be happening fast and without issue as long as the network on my side is up to speed.
That may be, but this is a watch topic and this issue has been resolved for quite some time now.
Finally, after my mom arrived on the west coast to visit me, I was able to upgrade the firmware on her 44mm watch for the very first time!
I did notice that her watch time was still on eastern time when she arrived until we resynched with the Wyze app, so I’m a bit disappointed about that (perhaps the FW upgrade addressed that?). She asked me why the iPhone has the correct time, but not her watch, which is a perfectly valid question, especially for an 85 year-old woman. I just told her that technology isn’t perfect, but it gets better over time (what else could I say?).
Ultimately, I’m not entirely sure what the original issue was since my previous attempts to upgrade the FW were at her residence on her network (cable modem on Xfinity). However, on my network here, the upgrade was successful on the first attempt.