Hello,
One question: Are you using the Beta version of the app?
Only the production version of the app is connected to the production monitoring center. The beta version of the app is using only beta servers from Noonlight so it can be tested as much as possible without triggering any false alarm. This can be recognized when the SMS message received initially has the words (SANDBOX) at the end.
If you are using the production version of the app, please let me know ASAP as we would have a bug. I would ask you to reproduce the problem and send the log through the feedback and let me know the ticket number.
Thank you,