Cam pan , Firmware , 4.10.3.40 Low audio volume

#21

Open Wyze app > open “account” > Then open “help and feedback” > then click the yellow icon all the way at the bottom and submit the report

#22

Mine doesn’t look like that.

#23

Did you tap to open “account” , Then open “help and feedback” , then click the yellow icon all the way at the bottom ?

#24

I did it a different way the first time. I just went back and went back and looked again. I resent it with the text file and just got a response back a few minutes ago. New ticket # 189341!

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#25

I don’t know what the deal is with me I haven’t gotten a response back at all :thinking:

#26

When my voice got real loud the camera finally detected The sound and Recorded a clip , I have the TV on in the same room that won’t set it off.
When I played back the clip I put the phone To my ear and Could hear a lot of static Along with the faint audio

#27

I have the same problem. The sound has to be real loud for the camera to pick it up. I have one camera five feet away from the TV and it doesn’t even pick up the sound from the TV. Before the firmware update I did not have this problem.

#28

Yeah, Something is screwed up it’s not right

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#29

Yes while it may have six some bugs it created some other issues with the software and hardware as well

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#30

I don’t know about your cameras but I got some kind of mass firmware update and it fixed my problems. All cameras seem to be working better

#31

May I ask what firmware you updated too?

#32

That’s the screwy part. It says that it’s the same firmware version but when I opened up my app there was something about a mass update and then all of a sudden my sound is working better. The info bubble also said something about in app payment to PayPal. Then I had to press " Got it" to open the app. Maybe it was a patch?

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#33

No new update for me today I am already Updated to 4.10 .3 .40 , No change with the low volume

#34

OK so this is what’s up
The phone with v2.1.27 app, The sound Is working OK
The phone with beta v2.2.19 app, The sound is not working OK

#35

@mixonepa, I just sent in a ticket through the app with the log.
@HDRock, I’m using app v1.5.82, I just updated to get rid of the yellow tint… Didn’t think there would be an audio issue until I saw your post

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#36

Is that Android or iOS ?
I don’t see that version in the list , Release Notes

#37

@HDRock it’s Android. Yeah I guess they didn’t put release notes in it for some reason.

#38

I realized my audio is almost non existent because I have my wyzecam inside a cabinet…:blush:

I’ll have to test it outside the cabinet to see if the sound is still low…

Actually, when I recorded a video from the SD card playback, and I played it back on the saved album, the sound seemed to work fine. I did have to turn it to max volume though. This means there is some issue with the app with the sound when you are using the SD card playback.

#39

Thank you :call_me_hand:t5:

#40

@mixonepa I tested it with the cabinet open… The sound is still very faint and comes in and out. I never received a ticket after submitting app logs. I’ll try again. I don’t think it went through the first time.

My Wyze Ticket # is 190586

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