I’ve seen people hint at this issue in passing, but somehow I must have missed the solution thread for it…
Is there a workaround or fix for zero second event video clips?
Every so often, I get an event video clip that just won’t play, apparently because it doesn’t exist.
When I try to play the clip on Android (Wyze app or tinyCam) , the app just zones out forever and I have to back out to the list of event videos.
On iOS, this comforting message appears, even if the event is days old - “The video clip doesn’t exist in the cloud or is still being uploaded. Please try again later.”
Generally this occurs when two different event types occur just a few seconds apart - one sound and one motion.
Also the video timeline slider that appears when you try to open the video reports 00.00/00.00 instead of 00.00/00.12 sec.
So, today, I watch the first (sound) clip and it plays fine, but the second clip (motion) won’t. No worries, I jump to the playback timeline to see the rest of the story and there is a 3 second gap in the SD card recording at about the time the second event clip would have ended. Also the second clip should have been a Person Detection and not just a motion event as you can see in the thumbnail.
Running latest versions of each app and the rest of the SD recording looks fine at quick glance. Recent reflash of current Wyze V2 firmware and formatting of SD card.
How often is anyone else encountering this? Is this likely a Wyze Person Detection pilot issue or something I can fix by only leaving one type of detection turned on, etc?