Hi, Gwendolyn, and thank you @WildBill for bringing up your Customer Service frustrations with Wyze. I know how Bill feels, I have tried to seek help through Customer Service numerous times now (Ticket #176671 most recently, although my issues with Wyze began almost immediately after installing the WYZE Lock back in 2019).
Gwnendolyn, I have tried to reach out to WYZE staff, and have not received even the decency of a response from your company. I am truly at wit’s end with your company and have been unable to reach anyone willing to take ownership of resolving this relatively minor issue (the Lock does not respond to its geofence for the auto-unlock feature. I’ll allow you to read over my account rather than go over the calls and my posts on these forums. It has become rather extensive! It does surprise me that with this much contact, it still appears to still remain “through the cracks”.
Gwendolyn, it appears that you have the ability to help customers and get @#$% done. Could you help me, too? Respond here, e-mail me, or even call me, I genuinely and sincerely do not care. At this point it would just be a pleasure to be ACKNOWLEDGED by WYZE! =-)
Anxiously and even a little bit hopefully,