Dear Tanvi -
It is now ONE FULL WEEK that you advised (pasted below) that your “UI team is aware of that pop-up that appears on the app.” Also, that
“They are working on fixing it.” While you acknowledge that you “don’t have an ETA on the fix yet”, it seems that a FULL WEEK would be sufficient to address and remedy so specific and identifiable a problem. This continues to extend a list of annoying and time-consuming problems that have continued since April or May. My monitoring, checking and testing my cameras has been a daily and time-consuming irritation for all these months. With time, our confidence, loyalty and spirit of forgiveness diminishes steadily. Please communicate to your company the increasing damage being done. Currently, to be specific, is the lack of Person detection and the pop-up that appears when clicking on “Person”. I’m re-posting this on the forum to determine if I’m alone in my complaints.
On 9/11/2020 1:48 PM, Wyze Support wrote:
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Your ticket (664908) has been updated. To add additional comments, please reply to this email.
Sep 11, 2020, 11:48 AM PDT
Our UI team is aware of that pop up that appears on the app.
They are working on fixing it.
We don’t have an ETA on the fix yet.
We are sorry for the inconvenience that this is causing.
Tanvi Technical Product Specialist