Wyzecam Outdoor BaseStation never turns blue

Hi All,

Please help if anyone solved this issue… I am not getting any response to multiple requests to the Wyze Support. I opened the Wyze Cam base station first time it turned blue and was able to connect in my wyze app… somehow the camera wasn’t recognized… so i removed it from wyze updated wyze app… and tried to connect again… but the light on wyze base station never turned blue again…

Tried to reset using a pin, but the base station never turns blue … Anyone seeing the same behaviour?

Yes, I am having basically the same problem. No response from Support. Been trying for 2 weeks. My Base sometimes goes blue and pairs to camera, but minutes later the Base disconnects and just shows yellow. I think these are defective and Support is swamped with customers who can’t makes their products work.

I’d call Wyze:
tel:+1-844-999-3226
You can get a faster response.

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welcome to the Wyze community!

I’d call Wyze:
tel:+1-844-999-3226
You can get a faster response.

Make sure your base is always plugged into your router.
Make sure that you’re router ethernet port and cable are functioning properly.

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I have had the same problem. Finally a support person, Briana, answered my support request. As soon as I explained my problem she requested I send her my device info page. She them said I will get a shipping label to return my camera and will receive a replacement. Sounds like they have a known problem.

So now… I got some support person on line after waiting for more than 20 minutes. He created a warranty replacement order for a Base Station… and i did receive the email as well… it has been 2 weeks since then and no updates to the order…

Same here - after no one responding to my request for help for 12 days with the new outdoor camera , finally Spencer responded with a form letter which was useless. Again I requested help and Briana answered. I did everything she requested, sending her logs, name, address, etc. and she said I would receive a shipping label and a replacement would be sent. It is now into 2 weeks and - NOTHING, no shipping label, no replacement. I guess Wyze put out a lot of defective Outdoor Cameras and they must be swamped and cannot take care of their customers with defective cameras. I had plans to purchase and use many Wyze cameras, but not now. I think we may need a class action.

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This should NOT be happening! I’ve never had issues issues with costumer service! I’ll tag the @WyzeTeam, @WyzeDongsheng, and @WyzeGwendolyn to see If they can help you!

Hi - I don’t know who you are, but if you can help -THANKS! If Wyze has a big problem and they would admit it and ask us for patience, I would respect them more than just ignoring us.

I completely agree!
I don’t work for Wyze! anyone who works for Wyze will have Wyze in their name.
EX: @WyzeDongsheng, @WyzeGwendolyn

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@sarath.polireddy @AlZem1

Hello, this is Li from Wyze. I’m sorry about the problem you’re having. We’ve identified an issue with the base station firmware that causes potential setup failure. From your description, it doesn’t sound like a hardware defect but I’d love to replace your cameras under warranty if you could let me know your support ticket numbers. I will have our support agents contact you as soon as possible.

Let me explain a little bit about the issue we’ve found. When the base is connected to the router, it gets a randomly assigned IP address. If this IP address shares the same subnet number with the IP address on the Wi-Fi chip of the base station, it causes the base station to always flash blue light and fail the setup.

There’s an easy way to check if your issue falls in this category by checking what your router’s IP address is.

  • If you have an iPhone, we can check by going into Settings > Wifi > Information
  • If you have an Android we can check by Wifi > Network Details> Advanced

If the IP address has a pattern of xxx.xxx.200.xx. The .200 is a problem for the base station, so let’s change that portion to either:

.100

.1

.199

The rest of the IP address can remain the same, but once that little section has been edited, please try going through the setup again. Let me know if this works for you.

2 Likes

Hi Li - this is AlZem1. Thank you for the quick reply and offer to help. Would you please give me an email address so I can communicate with you privately. Thank you!

My Ip Address doesnt hava a xx.xx.200.xx however i do see that my warranty replacement for base had just been shipped…

Yes, you can reach me at ltan@wyze.com. :slight_smile:

Awesome! Thanks for checking the IP for me.
Here are some tips for the base setup.

  1. After connecting the base to the power and internet, wait at least for 5 mins for the status light to turn solid blue.
  2. If after 5 mins, it is still flashing blue, check ethernet port and cable. Make sure they’re working and properly plugged into the base station. (Also confirm IP address doesn’t have the pattern xxx.xxx.200.xx. )

Feel free to try on your current base, and let me know if you need more help. We’ also have a troubleshooting article here that I find very helpful. https://support.wyzecam.com/hc/en-us/articles/360037908631-Base-Station-Setup-Troubleshooting