Hello, this is Li from Wyze. I’m sorry about the problem you’re having. We’ve identified an issue with the base station firmware that causes potential setup failure. From your description, it doesn’t sound like a hardware defect but I’d love to replace your cameras under warranty if you could let me know your support ticket numbers. I will have our support agents contact you as soon as possible.
Let me explain a little bit about the issue we’ve found. When the base is connected to the router, it gets a randomly assigned IP address. If this IP address shares the same subnet number with the IP address on the Wi-Fi chip of the base station, it causes the base station to always flash blue light and fail the setup.
There’s an easy way to check if your issue falls in this category by checking what your router’s IP address is.
- If you have an iPhone, we can check by going into Settings > Wifi > Information
- If you have an Android we can check by Wifi > Network Details> Advanced
If the IP address has a pattern of xxx.xxx.200.xx. The .200 is a problem for the base station, so let’s change that portion to either:
The rest of the IP address can remain the same, but once that little section has been edited, please try going through the setup again. Let me know if this works for you.