Looks like you have an Android Device since you see the Hardware Decoder option. One of the things I have dine in the past is to clear the cache whenever I update the App and Firmware. Simple thing to try first:
- Go to the App and tap on the Accounts Menu option
- Tap on App Settings
- Tap on Clear at the Top to clear Cache.
I thin shut the app down and don’t try to stream anything yet.
- Long Press on the Wyze Icon
- Tap on Force Stop
- Tap on Storage and Cache
- Tap on Clear Cache
Close this screen
Start the app and try again to see if the stream has improved. Corrupt Cache can cause sporadic issues.
You can also logout of the App and Log Back in.
To see if it is a Firmware issue, you can join the Beta Testers by going here: https://wyze.com/become-a-beta-tester
Once you join, and install any updated app, you will see a Beta Program link in the About area of the App. (Start the App, Tap on the Account Menu, Tap on About, then Tap on Beta Program).
When you enter the Beta area here, you can Edit the items you want to do a Firmware test on by clicking on the Edit option and checking those devices you would like a Beta Firware for. Click the Save when done. If Beta firmware is available, it will show up in thew FIRMWARE UPDATE menu. At times you will get it by clicking on a device and going into the Device Info Menu location.