You asked: “I love my Wyzeband but I am having a problem. Two days ago, I noticed the power was low on my band, so I put it on the charger. As I checked periodically, it seemed to not be charging. I did bring my cellphone near it and it finally began charging. When it was at 99 percent, I removed it from the charger. Suddenly, it began vibrating as if for a wake up alarm. This went on for quite some time until I brought my phone near and it stopped. However, the steps I had already taken were erased from the phone (though visible on my phone ap) and it began recording steps from then. My problem is that it has never recorded my sleep hours since then. I love my Wyzeband!! Is there anything I can do to remedy this? Thank you so much!!”
Welcome to the Forum Community, @deesuz. Sorry you are having this problem. A couple if things:
First have you tried force closing the app and restarting it
Have you updated to the latest Firmware and app version
If so try Reset on the Band
If that fails you can try Reboot.
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