3/28/19 and this problem still exists in brand new products. I have more than a dozen cams in numerous houses on different networks. All work nearly flawlessly. Bought two cams this week. One hooked up seamlessly to a local network. I have 2 existing cams on a different network that work perfectly and the brand new third simply hangs on “Getting video data”. I knew it was going to be trouble because it took an hour of trying to get the QR code read that tipped me off to problems ahead. Now I know why people are pissed off and return these things. I’m surprised I had such a good streak going. Oh well I’m glad I bought extra and “qualified” the one I really needed before permanently installing it in it’s location. Still happy with the product line in general but just may be returning this dud.