So far, no one on this forum (including you), seems to understand what a software Beta program is. If you’ve bothered to read the updates, you will see perfectly good definitions. I’ve also been a Beta tester on multiple products, and ran a Beta program as Development Manager. So, yes, I understand what a Beta is - and this Wyze one, is not. All of those involved 2-way communication. I’m not suggesting I become a developer for Wyze (though I’ll ask, they need help!).
You may be confused, because I was not talking specifically about being a Beta Tester. I’m happy to help Wyze for free, but I expect my input to count for something - not be ignored (and then everyone jumps to the defense; "Its’ user-to-user, “You must be a fool…”, this is a good one from a recent post: “I signed up 8 of my camera’s to Cam plus so I could use Wyze Live Stream. What ever Wyze did, FIX IT!”)
So not only is Wyze not running a real “beta”, they seem unconcerned that people bought licenses specifically to use with webview. This just looks like poor customer service to me? Probably covered in the small print, but hardly sound business. Another user said “they were fools”. A Maven called it an honest error. Well, not my concern really.
I don’t want the source code! I want code updates delivered via the appropriate mechanism, so that the “Beta” incrementally improves - it would be nice to be told what is in each update, else how do we test it? You’d probably know that if you understood what a Beta is.
Interesting comment about being just a webpage vs hardware. First of all, it’s a terrible comparison. Both should be expected to work under normal conditions. But I have to say, Wyze HW developers seem to be way ahead in the quality stakes over the software developers (sorry guys). If you want a crap design, look no further than the App, the lack of the App Dashboard on the Web, or webview. The hardware maybe be cool, but when the software is irritating…
I get the feeling people think Wyze are just nice folks and we should be grateful? They are a business, and they can speak for themselves. They are in it for the money. They are not industry leaders in technology. They reinvent the wheel. They can do better - we all can, right?
And we should feel free to be critical on the forums - they’re only user-to-user after all (everyone should assume none of their forum posts will ever be seen, or that a thread with hundreds of votes will ever get done).
Have a nice day and, you too, chill out!