Wyze Video Doorbell “QR code is incorrect”

Hi Folks, not sure if anybody else is seeing this strange problem. Got my Wyze video doorbell and went through the installation process. Doorbell is powered, flashing yellow, but after reading the QR code generated on my phone, it always says “QR code incorrect” and starts flashing blue and stays there. I’ve tried multiple different mobile devices (ios/android, phone/tablet), multiple different wireless networks (home, cellphone hotspot, guest network, etc), but I simply cannot get pass this step. Filed a support ticket but wanted to check if anybody has any tips/tricks to share. The camera can scan the QR code, it just keeps telling me the QR code is incorrect.

And BTW, I have installed the monitoring systems - motion and door sensors all connected to the same network and router with no issuse. I removed the ring doordell which was installed 3 years ago to the same network, worked with no issues. I removed the ring door bell to replace with Wyze, running into issues and I have no doorbell now :slight_smile: It sucks to have no live support.

Wyze support page recommends to update firmware using the app. How does one update firmware the device is not shown in the app.

Not sure if any one had faced a similar issue and have it resolved.

I just ran into the “QR code is incorrect” message for the first time this morning when setting up a V3. I don’t think I like that message, lol. It started very soon after I pressed the Setup button, when I wasn’t even on the QR code page yet. It also seemed to take a little longer to recognize the QR code when I showed it. But I did my usual of putting it about 3 inches in front of the lens, and slowly moving it further away until it recognized it.

Make sure any shipping film is removed from the lens, that’s a common error.

As for live support – there is some, but not today (Sunday):

Customer Support

There are many ways to contact Wyze. Their phone number is (206) 339-9646, or you can chat with an agent or create a ticket on the support site.

They’re open for support between 4 am-8 pm PT Monday through Friday, and 8 am-4 pm PT Saturday.

Try reversing the image on the phone, some default to left/right reverse image. I’ve had problems with not reading tte code due to LED lamps but never had “incorrect” error, interesting. :woman_shrugging:

"setting up a V3" Same error, different device, lets blame it on the AWS server. . .

I just set up my doorbell 2 hours ago and am getting the same message. Seems like a lot of people have this issue with the doorbell for whatever reason.

Mine doesn’t even start flashing blue just a yellow flash and then the “QR code is incorrect” msg after 2 minutes…other Wyze devices working no problem.

Pretty frustrating

Update
Called support and I am on the phone as I type this update. I am being told that the door bell needs to be replaced which will take 3-5 business days :frowning:

Same. They said it’s a known issue their engineers are aware of…i asked if there’s even a purpose of getting a replacement or if I’ll face the same issue and they said another one might work or it might not?!?!

You’d think if there’s a known quality control issue you’d stop selling the camera until it’s been resolved. Amazon is just sending me a replacement.

If the next one doesn’t work I’m moving my home security system to another platform.

I am doing the same. I have BLINK cameras around the house. I just ordered the BLINK door bell from Amazon. I may simply send the wyze door bell back.
The customer support person could not give me a convincing answer. When I asked him, if this is a known issue and has a replacement the issue, he was like - it is a known issue and will send a replacement… didnt really answer my question :slight_smile:

Amazing Wyze Doorbell hacking for those who couldn’t get the doorbell to work
Trust me, it works…

***** Update ****
Ordered another unit from Amazon. Just installed it and worked fine. Took about 15 minutes to get it up and running.

Same here. Got mine up and running within 5 minutes.

Frustrating process but good end result.