Wyze Video Doorbell Pro & Sense Hub Firmware Beta Test 2/21/2022

Wish mine did that. :slight_smile: I want to try and pair a device again, but cannot get to the screen to select the Sense Hub, just sits there saying loading.

1 Like

Change of plans… going to wait until Wyze “chimes” in here before touching anything.

2 Likes

Probably a smart move. :slight_smile:

I did order a Starter Kit to have a backup to test against.

2 Likes

That’s great idea! :smiley: I think I’ll do the same today! :+1: That would make everyone else happy. I’m driving them nuts with chimes and alarms going off all night. :rofl: A separate test HMS will restrict noise to my office.

1 Like

Like you, my wife is going crazy. Thankfully I could still control the lights and items outside of the sensors triggering them. But, this has been driving me crazy as well.

1 Like

I just did the same. Ordered a second kit. My plan is to separate what I use for HMS and what I use for automation.

Happy to beta with the WSH dedicated to sensors used for purely Automation, will leave the WSH associated to Home Monitoring Sensors on production release firmware :wink:

3 Likes

Sounds like a plan… However, do you think the update would have caused issue if you were only using the hub and not HMS? The update was to the Hub.

I edited my statement above for more clarity… but yes, I believe it would. HMS just uses the devices associated to the WSH and monitors their state at time of 'Armed Stay/Away".

With or without monitoring the WSH is what has been affected.

1 Like

Update:

My sensors have come back and are operating properly. All of them.

Rules working as well.

Still not getting any audible notification on any setting from the Wyze Sense Hub when a contact sensor has been opened.

Tried adding a new motion sensor twice and it failed both times, it did time out this time.
Update

Tried Adding a New Flood Sensor, it failed.

Tried adding a new Contact Sensor V2, it failed.

2 Likes

Mine still aren’t working. :frowning:

wonder what is different or of things are working itself out. Oh well, I shall wait for a reply from Wyze on this. :slight_smile:

1 Like

Sorry for the trouble. We will investigate the sensor issue on HMS beta firmware and resolve it ASAP. Thank you so much for posting the issue.

4 Likes

Update resulted in Tune settings for Entry sensors changed to “Off” and unable to reset to "On. Attempting to change Tune setting to “On” results in a 5 second “spin”, display appears to have accepted the change, back out one level, re-enter Tune Settings, Tune setting is “Off”. Entry sensor contact break confirms no Tune sound from Hub.

Log ID: 478603

Update: FYI… performed a Hub reset… no change, problem still exists.

I HATE to have been right in this case…but I love the following idea to offset this for future testing:

I am going to look into getting a second hub now so I can feel free to help out with beta firmware tests without risking compromising the hub that I use for HMS and critical automations. Thanks for the idea my friends! Earlier this year I saw some Home Depots had starter kits for like $20-$30, but mine were sold out too fast. Going to keep an eye out for a good deal on another hub so I can feel more free to help out with the hub again.

Thanks for sharing this idea guys. We definitely need people testing these things, having a backup hub should address my concerns there.

3 Likes

@WyzeAndy @WyzeBaohua

Just got home and looked at the Hub, now the lights keep pulsating one at a time. Looks like left to right and relatively quickly. Will add a video shortly. The hub shows offline as well. I just did a soft-reset to see if it will connect again…

Edit - here is the video

Soft-Reset cleared it but still have issues.

2 Likes

@WyzeBaohua @WyzeAndy

Got up this morning and the sensors connected to the Hub and the Hub seems to be functioning, including the Rules associated with the sensors. Not sure if it is 100% fixed, but things are working now.

Did some basic testing, went into the hub and noticed some of my Tune Settings may have changed. I tried to turn them back on but cannot. Tune Settings are not sticking or being saved.

I updated and so far I’ve not experienced any issues. I’ve got 2 V2 contact sensors, 1 V1 contact and motion sensor and 2 V2 sensors connected and working fine.

Not tested audio or adding a new sensor though.

1 Like

Today woke up to the lights flashing in series and nothing working.

Rebooted the WSH 3 times, it finally came back online, now it is back to where it was yesterday.

Still not getting any audible notification on any setting from the Wyze Sense Hub when a contact sensor has been opened.

Tried adding a new motion sensor twice and it failed both times, it did time out this time.
Update

Tried Adding a New Flood Sensor, it failed.

Tried adding a new Contact Sensor V2, it failed.

After attempting to add teh devices the three lights are blinking together

On a separate note, the secondary Wyze Sense Kit I ordered yesterday… arrived today :astonished: :exploding_head: That’s some fast shipping!

Nothing is working today, this actually started last night but I gave it over night before updating.

Sensors are not responding, therefore no rules are executing and the hub is in a reboot loop.

When the hub is restarting over and over again in between I hear a faint gurgling sound coming from the speaker.

In the latest round of troubleshooting I also brought down my router and WAP for good measure. This had no impact

New Log Submitted
LOG ID 480432
@WyzeAndy @WyzeBaohua

2 Likes

Update Today:

Sensors are back to working
Rules Back to Working

Tunes and changing the status of tunes are not working

But I was able to test the Alarm (in test Mode) and Prompts, Count downs, and Sirens are working.

As a side note:
I did setup my secondary WSH (for automation/testing and not associated to the HMS system) and added a number of sensors. All working well. This device is on the original firmware 4.32.2.123, and for what it is worth. There is a clear difference in the High Volume between the two.

3 Likes

All same here, and also can’t add/reset sensors.

1 Like