Wyze version 3 reddish color cast

Cameras
1

I have a new version 3 outdoors with the latest update and the image was flickering between color and a reddish tint upon first install.
So I turned off the auto ir mode and the flickering is gone but the whole image has a red cast to it.
On two devices. The image is clear otherwise.

What should I do?

Thanks,
Bill

2

can you post a picture of what you are seeing?

2 Likes
3

Bam:

wyze red cast
wyze red cast2268×4032 1.38 MB

Here is the photo. No changes since yesterday and other cams normal color…

Thanks,Bill

4

I would contact support on this

WYZE Support

Live support is available:

+1-206-339-9646

Monday - Friday 5 am - 6 pm PT

Saturday 8 am - 4 pm PT

2 Likes
5

Jason:

Okay I will contact support. It has not gone away.

Thanks,
Bill

6

Jason et all:

I got through to a support tech and we reset the camera but the problem
came back so this one is going back to Wyze for study.

I will get a new one.

Thanks!!

Bill

1 Like