Wyze using massive amount of data in background (Android)

I have my phone set up to tell me if I am using too much data. I got an notification the other day that my data usage is extremely high. Never had this happen before. I checked my mobile data usage and it said that the Wyze app used 4.81 GB in the background. I don’t have an unlimited plan so this sent me into panic mode. I shut off my mobile data until I can figure out what’s going on. I also turned off “Allow background data usage”. What’s going on?

Details:
Samsung Galaxy Note 8
Android Version 9
Wyze app v2.4.82

Please send in a support ticket in on this. We have heard intermittently of others in this situation. Personally I’ve seen a slight data leak in the MB range, but it shouldn’t eve be happening there, as I’m on WiFi. This is an issue that needs to be identified, I think.

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Have you been sending in log files? I’ve seen many log files around 1GB in size.

Wow, that is a lot of data being used. Really crazy :astonished: I would be in shock too. I’m using a LG Android Version 8 and I keep data usage turned off in the background on most of my apps. I haven’t ever experienced high data usage from the Wyze app.

I have no idea what that is or how to do that.

How to submit an App Log and/or a Firmware Log.

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What should the “normal” amount be? Mine says 634MB, is that what it should be? 615MB is “foreground” and 18.82MG is “background”

“Normal” depends on how many cameras you have, how often you view videos, and what resolution you use, really. My usage is higher than yours - about 900MB so far, about 25MB background. I have 7 cameras, all set for HD, and I was viewing most of the event videos that were taken.

I believe the OP had WiFi available, and in my opinion the app shouldn’t use any cell data under that circumstance. But I did see a small cell data leak on my iPhone. Seems to be worse on Android. If you are experiencing this, report it.

I turned cell data off for the Wyze app in the phone’s cellular data settings. When I am on the road I will need to switch that back on, but until then it stopped the data leak in my normal WiFi configuration.

Yeah, I always leave Data OFF until I need it to check emails or searching the Internet. Then I turn it back OFF.

Data should only be needed when you’re using your phone or expecting an email.

I made the mistake of starting a download of an Audible book and it continued to download using Data when I left the home wifi.
Oops!