As you can see from the pic above no matter what temp you pick, it says it’ll reach that temp in less than a min. It’s definitely an internal issue.
As for the mode, like I said in the initial post, going into controls and changing the mode only lasts for about a second before it defaults back to “off” all by itself. Trust me I’ve tried about 100 times to get it to stay on auto, heat, or cool. No matter what it just switches back to off.
After calling Wyze support (844-999-3226 ) they did explain that it’s an issue internally that they know about. And also due to fragile components on the inside of the device, things can get knocked loose during shipping.
I received my replacement device after about two weeks of waiting and I just hooked it up. So far so good. Everything is working as it should. And as you can see from the picture below, its actually saying the right time to temperature.
So since this is a very precise internal issue, I would definitely recommend calling Wyze directly, rather than email. They were awesome about sending out a replacement with minimal questions.
Hope this helps!