Same exact thing happened to me. Opened a ticket, attached log. This is the response I received this morning…
This has been determined as a bug in our service and is not a hardware issue. Your log has been sent to our Engineers.
Rest assured they are looking into the root cause to integrate what was lacking in our system. We don’t have an estimated time frame on when this will be resolved, currently, the fix is being tested before being released to make sure there are no additional issues.