WYZE smart plug connection times out

Trying to connect a smart plug to my network. When plug attempts to connect I get a timed out message.
Just connected a smart plug from a different manufacturer with no difficulty. I am working on my iPad to make the connection, not a smart phone. Any suggestions?

Cheryl

@csoehl Here is the latest troubleshooting guide that @Newshound has posted. Take a look at each step and see if there is something in the list that will solve the connection issue.

https://forums.wyzecam.com/t/wyze-plug-setup/53991?u=stopicu33

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My issue was McAfee or my Mesh software blocking access to the temporary WyzePlug 2.4G network. Temporarily disable any virus protection on your iPad and/or network. Trust the WyzePlug 2.4G network and the connection should work. Then re-enable your protection and everything will still work.

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