Wyze Skill in Amazon Alexa App not working

For the last month, the Amazon Alexa Wyze Skill has stopped working for setting new and editing existing routines with my Wyze cameras. I have used the Wyze skill in the past and have a few routines set up through Alexa (i.e. turning on lights when motion is detected. ) Those continue to work, though I am unable to edit them. In any attempt to modify any existing routine, the message appears: “Please update your Cloud Cam Subscription to enable this routine”. However, all subscriptions are up to date. I am also unable to set up new routines. When attempting to set up a new routine, when (Cam Plus Pro v3 Camera) a camera is chosen, nothing happens (the app locks up on a blank screen). I thought maybe it was because of the person detection settings, However, in the Amazon Alexa settings for the camera, a note indicates that “Person detection is currentlv disabled. Please check our Wvze app to learn more.” However, in the Wyze app, the camera is showing with an active Cam Plus Pro license, event recording is turned on and person detection is activated. Again. all subscriptions are up to date. The Wyze skill has been developed by Wyze Labs, Inc. so I am suggesting that it is a Wyze problem. Many users have posted within the (Amazon Alexa App) skills itself indicating the same problem. Somewhere in March the skill stopped working…perhaps coinciding with Wyze update?

Information:
The Amazon Alexa App is up to date.
My Cam Plus Pro subscriptions are active until 2023
The cameras I am working with are the Wyze Cam v3, all with the latest firmware.
I have disabled and enabled the Wyze Skill within the Amazon Alexa app many times. I have used different vehicles (i.e. both iPad and iPhone) to attempt to set up new, or modify existing routines.
I can provide screen shots of current settings with problems highlighted if desired.

1 Like

This issue has been previously reported to Wyze and has been confirmed as a problem. No info yet from Wyze or Amazon as to who owns the glitch. Forum Maven @R.Good has been instrumental in getting this flagged and elevated to Wyze Developers for resolution.

Here is the latest word from Wyze (5\9\22) on progress toward resolution:

Other topics regarding this issue:

2 Likes

Thank you. I had searched the forums unsuccessfully for this topic. Hope it gets resolved soon.

1 Like

Having the same issue, hope they would sort it out soon.

1 Like

The only thing Alexa can do with a Wyze Cam is announce “person detected on X camera” You can not write any routines such as when a person a is detected, turn on porch light. Apparently it used to do this until about mid-April. When you start looking into Amazon reviews you will notice Wyze products and Alexa started having issues almost 2 yrs ago. Reading between the lines, it appears Amazon was quick to respond to Wyze, Wyze was slow to respond to Amazon and to Amazon customers and Wyze is now in the dog house with Amazon.

I looked into IFTTT but I didn’t find it to be the most useful or straight forward. The amount of time it will take me to do anything with it, I can set up Home Assistant. The only issue with Home Assistant, it requires a dedicated processor and/or dedicated storage or a cloud. If you have a computer that never leaves your home, it is the way to fly. If I have to spend time to learn something, once and done and I won’t have to waste time with this nonsense anymore.

Wyze delivers a fine camera and a fair price for the cloud but their IT sucks and if people can’t integrate their products into standard home products there is zero point of buying any more of their products.

FIX the SKILL. Enough with the we’re working on it thing.