For those who might stumble into this thread about Wyze motion sensors constantly going offline…
Apparently this is a known issue with Wyze sensors where you will need to reset them physically by removing the wyze bridge from the wyze cam every time that wyze has a maintenance window.
Few things to note:
- Wyze does not currently inform customers of any maintenance window.
- As a short-term (hopefully) fix, they expect customers to remove the bridge, and reattach the bridge to their cams. So if you were using the sensors to trigger an event, you might be SOL randomly.
- There is some kind of more permanent fix sometime in the future, but much like everything else, this could be just fluff. Log #39030 was filed for this and tagged to case #736104.
So in short, wyze sensors will remain unreliable, and there is no fix. If this is happening to you too, i suggest creating a case and a separate log as well to file against this problem and then reply here to this thread with both your LOG # and CASE #
While I would imagine it would be in their best interest in solving this issue before they begin to lose customers, they might not necessarily care as the masses might not realize its happening until after they make the sale. For me, it was about $11 USD a sensor (including shipping) which is a nuisance. It actually makes me somewhat regret buying into their ecosystem at all.
-------[ chat log interaction below] -------
(11:03:05) Ian : We are experiencing a brief outage due to maintenance that’s impacting sensors.
(11:03:37) Fuxxnuts: so after each unannounced maintenance window, i will need to remove and readd the bridge from the cam?
(11:04:06) Ian : That’s right.
(11:04:21) Ian : Pardon me for the hassle this issue may have caused you, Fuxxnuts.
(11:04:23) Fuxxnuts: how will I know when the maintenance windows will occur since Wyze does not announce them to the customers?
(11:04:41) Ian : We’ve checked your sensors a while back and it’s working fine.
(11:05:30) Fuxxnuts: Right, but can you take a look at my question above?
(11:05:57) Ian : Here’s the link to get updates about Wyze community: https://wyze.com/community
(11:05:58) Fuxxnuts: How does Wyze expect customers to phsyically reset wyze bridges without even advanced notice of a maintenance window?
(11:06:24) Ian : No ETA yet on when this issue will be permanently fixed.
(11:06:26) Fuxxnuts: yeah but @WyzeGwendolyn already told me that wyze doesnt announce updates
(11:06:48) Fuxxnuts: oh. so there’s a fix for this some time in the future?
(11:06:57) Fuxxnuts: ok…
(11:07:28) Fuxxnuts: well if thats all you can really share with me, i guess i’ll consider this case closed. but do be aware this will likely scare off future customers if the platform is unreliable
(11:07:56) Ian : Since you’ve submitted already a log. You will be assisted by one of our product experts about this issue.
(11:08:09) Fuxxnuts: especially when i share my interactions here about having to physically reset the bridge after unannounced wyze maintenance windows
(11:08:27) Fuxxnuts: okay, well, so when can i expect to hear from a product expert?
(11:08:45) Ian : Those are the troubleshooting steps that we recommend to ease this issue.
(11:09:33) Fuxxnuts: Ian i’m sure you can appreciate the situation here. If you use wyze sense and they stopped randomly working and become unreliable, wouldnt it be problematic for you?
(11:09:48) Ian : Once there’s a new update about this issue. You will also receive an update.
(11:10:11) Ian : That would be a hassle to me too.
--------[ END OF CHAT]