The battery in my door sensor went out on both of my sensors and after putting a new battery in neither are working. One has the light come on but it wont connect to the hub and the other one doesn’t even have a light coming on. Please help.
Sorry to say it’s a known issue.
When the battery dies, some contact sensors will not recover.
Search the forum.
Lot’s of posts regarding this.
Welcome to the Wyze community @TravisH!
Wyze support may be able to help you with this issue.
By phone: (206) 339-9646 Available Monday - Friday 5 am - 6 pm PT and Saturday 8 am - 4 pm PT
Or online: Wyze.com/support (click the chat icon in the lower right corner)
phone support is typically faster however this isn’t always true due to fluctuation in the amount of calls.