Glad to see steps being taken to get it fixed. Sounds a little better, but I’ve got to say, personally I still think there’s work to be done. Low is completely inaudible, and the highest volume is what I would consider Mid. Definitely would not startle a burglar the way it would have when it was first launched (or the way my Wyze Doorbell Chime would at full volume, haha). Speaking of which, the volume setup for the Doorbell Chime (slider 1-8) would probably be more of a large scale people pleaser than the current HMS setup with the 3 levels only.
Additionally, would love to see you guys build a Known Issue Status page similar to what the WD MyCloud has established on their site. Again, I think it would please alot of the customers and avoid tons of people feeling unheard/unsatisfied with the customer service of the products they’ve purchased. We can all sit here and assume you guys know everything that is happening, which typically ends up in an angry customer base. Or you could initiate a live model of something the customers can check, and say, “Ah! Okay, so it’s not just me, something is ACTUALLY going on that Wyze is actively fixing.”. Again, in my opinion, Wyze’s connection with their customer base is both their biggest strength AND biggest weakness… We like feeling like even as you grow or struggle we’re all a part of this together as if the days of being a start-up haven’t changed… You guys deliver some amazing high-quality smart home device that kicks all the competitors asses from a pricing perspective, and we get pumped waiting for those e-mails announcing a new launch so we can jump on the pre-orders! But it quickly feels disconnected when we have to wait a month or even more than a year for solve updates in the case of the Wyze Lock/Google Assistant connectivity. We are definitely here for the ride, just try and keep us updated better in regards to the bumps along the way please!