The Wyze scale shows my weight to be 100 lb lower than every other scale. It will not take any measurement other than weight. The instructions say to re-calibrate it, step off until it goes back to 0 then step back on. It never goes to 0. It gives err1 (Weight out of range) when I step off. It gets stuck in a loop constantly trying to weigh or re-calibrate and will not work. It has been this way since I bought it. Customer support and returns only gives a message that they are too busy. I would like to resolve this. Preferably with something I can do to fix the current scale, but if not I need to exchange it, but the website will not let me initiate a return or talk to support because they are too busy.
It has been this way since I bought it.
@glen.bland.81 Sorry to hear you’re having issues with your scale. Have you tried removing the batteries and reinstalling? Also do you have your support ticket number from the email?
@WyzeAlex Any recommendations?
This topic has been moved to the #early-access forum category. Please keep all discussion of Early Access products here until the product(s) have been publicly released.
I removed the batteries and put them back in a few times with the same result each time.