Wyze scale won't connect

I can not get my scale to connect to Bluetooth. My phones Bluetooth reads the scale, when I go to the wyze app, select add product, wyze scale, it just stays on the “please step on scale to connect” screen. It will not move on. Anyone have suggestions? I sent a ticket last week when I received my scale and I am getting no where… thanks. I use an android phone Samsung Galaxy S8+. My wyze app is up to date.

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This topic has been moved to the #early-access forum category. Please keep all discussion of Early Access products here until the product(s) have been publicly released.

Thank you for letting me know. I am new to the fourms.

Was there a resolution?

They did a warranty and sent me another, that was is defective as well. The second one is 11LBS off. I just gave up and kept it, it makes a nice paper weight.

Hey we have the same issue! how can we get this resolved?