I purchased a Scale S last week because I really needed something accurate. It’s hopelessly unreliable, inaccurate on the first reading and then as much as 4-5lb difference across positions no more than 6ft apart on the same hard floor, What’s the point of being able to measure all those other body statistics when you can’t tell what weight you are? Wasted money, very disappointed and should have known better.
Try stepping on the scale and then quickly stepping off. That should reset the scale to 0. Then try to weigh something. I have done this with the original scale and it reads accurately since. Wyze informed me that this is how you reset the scale to 0 (a form of calibration)
aha, thank you!!
No way to tell if it’s accurate but if not at least it’s equally inaccurate everywhere now
The best way to calibrate or check how accurate it is, by putting a dumbbell on the scale of 5 pounds or more and seeing what it says, This gave me a good reading when it does not read accurately to see how inaccurate it was. At the worse has been 2lbs 4 ounces.
Got it, thanks. I should have thought of that.
I tried this, but my Scale S is still 100# low with really low BMI measurement.
Followed all the steps in the Quick Start Guide, tried your suggestion, even changed the batteries.
Welcome to the community @eric7 . I am a community member as you and don’t work for Wyze. However, I support individuals in the community when possible.
Have you reached out to Wyze on this? I would create a Log file and submit it for Wyze Review. In addition, I would go to Support.wyze.com, scroll to the bottom and select Chat, Phone, etc. Calling is better at times, you can then provide the Log Number you submitted for the scale.
Please post the Log Number as well and I will see about escalating it for you. Being off 100 lbs would raise some concern.
To submit a log, go to the device in question, go to settings for the device, scroll to the bottom and select Wyze Support and then select Submit Log.
Also, to ensure you are starting from a base, I would try the following:
- Go to Account menu option, select App Settings, then select Clear Cache. Shut the app down
- If you are using an Android, Long Press the Wyze App, Choose App Info, Select Force Stop, then go to Storage And Cache, clear the Cache there
- Restart the device.
- Go back to the app (Note: the camera thumbnails will reappear when you do a live stream again), go to the scale, step on and the off immediately (you should see 0) for the weight. If you have a 20lb weight, put it on the scale and see if it registers correctly. If it does, then test it again as you normally would.
Tried your suggestion and still not responding as expected. I haven’t weighed 120# since I was 14 and that was a very long time ago.
I have an email support thread with an incident number of 1723637.
The log ID is 429914.
Thanks you for the info, I will see if I can get this escalated.
You should also check the legs of the scale. If they aren’t holding on very solid or if there is anything else stuck you them, the scale is going to mess up a lot
Interested in this thread. I’ve also experienced some really inaccurate readings from the scale. Submitted a log to Wyze a couple of times with no response. Hoping to find some answers. Thanks.
Welcome to the forum @doblerwins.
Generally you wont see a response from Wyze if just submitting a log.
Log files are best when accompanying a service ticket. This provides Wyze with information as to how the app is performing at the time of your issue.
I would suggest opening a ticket from the support center or giving them a call providing the log ID number in the details of the ticket.
The scale has suddenly begun reading around 5-6 lb low. No change in location. Factory reset changes nothing. Changed batteries. The display shows a “C” before turning off, which is new. Tested in other locations, still way out and totally different from yesterday, day before etc. Getting fed up with this, it’s needed for someone whose weight is critical and this just sucks.