Wyze Scale not measuring correctly

Hi all, just recieved a Wyze Scale yesterday. My wife and I both set up our separate profiles and then stepped on the scale. My weight was perfect compared to other scales I’ve used recently. My wife, however, is showing 20 pounds heavier on the Wyze scale! She’s used three different scales, in addition to the Wyze scale. We’ve tried recalibrating it a few times, but aren’t sure where to go from there. Any ides?

I would contact support on this one. I have never run into an issue where it weighs one person correct and one wrong, I have no idea where to go on that one.