Wyze Scale: Err 7, followed by CAL 0 and then stuck in CAL 1

Put new batteries in and kept getting Err 7. Replaced them a couple of times and got Err 7, and then the CAL messages. Any suggestions? Can someone look up Err 7, since the FAQ only goes to Err 5?

Chatted with “support” who seemed incapable of troubleshooting, or even being able to look up the error - kept insisting for a screenshot!

Les

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