When we launched the Wyze Bulb in Early Access, we got many reports of delayed shipping, tracking that wouldn’t update, and some lost packages. This was insanely frustrating for all of you who backed the product as well as for all of us here at Wyze. You may have seen my previous replyto this on the forums or on Reddit. As Early Access is still in its infancy, it is still undergoing growing pains and we appreciate everyone who has provided feedback and ideas. Through experiences like this as well as our other plans in the pipeline, we hope to consistently improve Early Access as it grows.
Now as far as shipping, we took these issues very seriously and I am happy to report that the Early Access Wyze Plugs will NOT be shipping via UPS-MI! All plugs will be shipped out via USPS at the beginning of September. Because there will be no handoff between carriers, we are expecting much better tracking as well as improved shipping speed.
This is only the first part of our plan to provide better and more reliable shipping options on Wyze.com as a whole. We will continue to roll out big changes throughout the rest of the year.
Thanks for your support!