Horrible response from support, it is one of those quick cut and paste emails where they demonstrate zero acknowledgement of the actual issue. IF firmware updating is not working, how can a firmware update solve the problem? UGH! See email from a “wizard.”
Thank you for reaching out to the Wyze Wizards team. My name is Jayward and I’m happy to help!
We’re sorry to hear you’re experiencing an issue with the firmware updating. Here are a few steps to try to see if we can correct the behavior:
Make sure your outdoor plug is connected to power.
Make sure it’s connected to a 2.4GHz WiFi connection, and it’s working properly.
With your phone or tablet connected to the same WiFi network as the outdoor plug, try to use the Internet.
If you cannot use the Internet, your WiFi may be offline or weak. Try moving the outdoor plug closer to your router, or restart your router.
Check that your Internet connection is stable during the firmware update.
If the outdoor plug is offline after the firmware update, reset the plug.
Long-press one of the power buttons for 5 seconds. Then retry the Wyze Plug Outdoor Setup.
If the steps above did not work, no worries. We will be releasing a new firmware update next week and it should fix your issue. Once the new firmware version is available please update your plugs firmware.
Thank you for being part of Wyze,
Kind regards,
Jayward | Wyze Wizard